Privacy Policy — Your Data, Protected by ck44m

Information We Collect

When you register for and use a ck44m account, we collect personal data from you in several ways — directly through your registration inputs, automatically through your use of the platform, and in some cases from third-party sources such as payment processors. The categories of personal data we collect are described below.

Registration Data. When you create a ck44m account, you are required to provide: your chosen username, a secure password (stored as an irreversible cryptographic hash — never in plain text), a valid email address, your date of birth (used solely to verify that you meet the 18+ age requirement), and your preferred BDT payment method (bKash, Nagad, Rocket, or Upay). You may also be asked to provide your full legal name as part of our Know Your Customer (KYC) verification process.

Identity Verification (KYC) Data. To comply with anti-money-laundering (AML) obligations and to protect the integrity of the ck44m platform, we may request copies of identity documents such as your National Identity Card (NID), passport, or birth certificate. These documents are used solely for age and identity verification and are stored securely with access restricted to authorised ck44m compliance personnel only.

Transaction Data. We record details of all deposits and withdrawals made via bKash, Nagad, Rocket, and Upay, including transaction amounts in Bangladeshi Taka (৳), timestamps in Bangladesh Standard Time (BST, UTC+6), and the mobile financial service account numbers associated with each transaction. This data is retained for the period required under applicable financial regulations.

Usage and Behavioural Data. When you browse and use the ck44m platform, we automatically collect technical data including your IP address, browser type and version, operating system, device type, session duration, pages visited, games played, bets placed, and in-platform navigation patterns. This data helps us improve platform performance and personalise your experience.

How We Use Your Data

ck44m uses the personal data we collect for specific, legitimate purposes directly related to the delivery of our casino and sportsbook services to players in Bangladesh. We do not use your data for purposes that are incompatible with those stated in this Privacy Policy. The legal basis for each use is described alongside it below.

• Account Management: We use your registration data to create and maintain your ck44m account, authenticate your identity when you log in, and communicate important account-related information to you via your registered email address. Legal basis: performance of a contract.
• Age and Identity Verification: We use your date of birth and KYC documents to verify that you meet the minimum age requirement of 18 years and that your identity matches your registered payment methods. Legal basis: compliance with legal obligations and protection of vulnerable persons.
• Payment Processing: We use your transaction data to process deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, and Upay, to detect and prevent fraudulent transactions, and to maintain accurate financial records. Legal basis: performance of a contract and compliance with financial regulations.
• Platform Personalisation: We use your usage and behavioural data to personalise your experience on ck44m — for example, to display game recommendations based on your play history or to remember your preferred language and currency settings. Legal basis: legitimate interests.
• Customer Support: We use your communication data (live chat transcripts, support emails) to resolve account issues, respond to queries, and improve the quality of our customer support services. Legal basis: performance of a contract and legitimate interests.
• Responsible Gaming: We use your gaming activity data and any responsible gaming preferences you have set (deposit limits, self-exclusion periods) to monitor for signs of problem gambling and to enforce the safeguards you have requested. Legal basis: protection of vulnerable persons and legitimate interests.
• Anti-Fraud and AML Compliance: We use transaction data, IP addresses, and behavioural patterns to detect, investigate, and prevent fraud, money laundering, and other illegal activities on the ck44m platform. Legal basis: compliance with legal obligations and legitimate interests.
• Marketing Communications: With your explicit consent, we may use your email address to send you information about ck44m promotions, bonuses, and seasonal offers relevant to players in Bangladesh. You may withdraw your consent at any time by contacting [email protected]. Legal basis: consent.

Cookies & Tracking

ck44m uses cookies and similar tracking technologies to operate the platform effectively, maintain the security of your session, and gather anonymised usage statistics that help us improve the player experience. This section explains what cookies we use, why we use them, and how you can manage your cookie preferences.

You can manage or disable cookies at any time through your browser settings. Please be aware that disabling essential cookies will prevent you from logging in to your ck44m account and will significantly impair your experience on the platform. Disabling preference and analytics cookies will not affect your ability to play games or process transactions.

• Google Chrome: Settings → Privacy and Security → Cookies and other site data.
• Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data.
• Mobile browsers: Visit your browser's Settings menu and look for Privacy or Site Settings to manage cookies on Android or iOS devices.

Data Sharing

ck44m does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. Your data is treated as confidential and is only shared in the specific, limited circumstances described in this section. Any third party that receives your data is contractually obligated to protect it in accordance with standards equivalent to those described in this Privacy Policy.

• Mobile Financial Service Providers: When you make a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, the minimum transaction data necessary to process the payment (transaction amount in ৳, your registered mobile number, and a unique transaction reference) is shared with the relevant MFS provider. ck44m does not share your gaming history or account details with these providers.
• Game Software Providers: ck44m's game library includes titles developed by third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game, certain session data (anonymous player ID, bet amounts, game outcomes) is transmitted to the game provider's servers for the purpose of running the game and calculating results. This data does not include your name, email address, or BDT payment details.
• Fraud Prevention and Security Partners: ck44m works with specialist fraud detection and cybersecurity partners to protect the platform and its players. These partners may process your IP address, device fingerprint, and transaction patterns for the sole purpose of detecting and preventing fraudulent activity. They are prohibited from using this data for any other purpose.
• Legal and Regulatory Authorities: ck44m will disclose personal data to law enforcement agencies, financial intelligence units, or other governmental authorities where required to do so by applicable law, by a valid court order, or where we have a good-faith belief that disclosure is necessary to prevent imminent harm or illegal activity.
• Business Transfers: In the event that ck44m undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified via your registered email address if such a transfer occurs and if the successor's privacy practices differ materially from those described in this Policy.

Data Retention

ck44m retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as we are required to retain it under applicable law. The retention periods that apply to the main categories of data we hold are set out in the table below.

When your data reaches the end of its applicable retention period, ck44m will securely delete or irreversibly anonymise it so that it can no longer be linked to you as an individual. Where data is anonymised rather than deleted, the resulting anonymised data may be retained indefinitely for statistical and analytical purposes without restriction, as it no longer constitutes personal data.

If you close your ck44m account voluntarily, we will begin the data retention clock from the date of account closure. Certain categories of data (particularly KYC documents and financial transaction records) must be retained for the legally prescribed minimum period regardless of whether the account has been closed. If you request deletion of your data before the mandatory retention period has elapsed, we will inform you of the legal basis for continued retention and confirm what data will be deleted immediately versus what must be retained.

Your Rights

As a ck44m player, you have meaningful rights over your personal data. ck44m is committed to honouring these rights promptly and without undue obstruction. To exercise any of the rights described below, please contact our support team at [email protected] with the subject line "Data Rights Request" and a description of the right you wish to exercise. We will respond to all verified requests within 30 days of receipt.

Please note that some rights may be limited where ck44m is required to retain or process your data to comply with a legal obligation — for example, the retention of KYC and financial transaction records for anti-money-laundering purposes. In these cases, ck44m will explain clearly why a full exercise of the right is not possible and what partial action can be taken.

Data Security

ck44m takes the security of your personal data seriously and implements a layered set of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures are reviewed and updated on a regular basis to reflect current best practices in information security.

• 256-Bit SSL Encryption: All data transmitted between your device and the ck44m platform is encrypted using 256-bit SSL/TLS protocols. This means that even if data were intercepted in transit, it would be unreadable without the corresponding decryption key.
• Password Hashing: Your ck44m account password is never stored in plain text. It is converted into an irreversible cryptographic hash using a strong hashing algorithm before storage. Not even ck44m's own technical staff can retrieve your original password — only you know it.
• Access Controls: Access to personal data within ck44m's internal systems is restricted on a strict need-to-know basis. Only authorised personnel whose job responsibilities require access to specific categories of data are permitted to view or process it. All internal access is logged and audited regularly.
• Two-Factor Authentication: ck44m strongly encourages all players to enable two-factor authentication (2FA) on their accounts. When 2FA is active, logging in requires both your password and a one-time verification code, significantly reducing the risk of unauthorised account access even if your password is compromised.
• Secure Infrastructure: The ck44m platform is hosted on secure, redundant server infrastructure with continuous intrusion detection monitoring, firewall protection, and regular independent security audits. Physical access to server hardware is restricted and subject to strict data centre security protocols.
• Breach Response: In the unlikely event of a data security breach that poses a risk to your personal data, ck44m will notify affected players via their registered email addresses promptly and without undue delay. Our breach response plan includes immediate containment, forensic investigation, remediation, and notification procedures.

Contact & Policy Updates

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way ck44m processes your personal data, please contact our dedicated privacy support team using the contact details below. We aim to acknowledge all privacy-related enquiries within 2 business days and to resolve them within 30 calendar days.

Policy Updates. ck44m reserves the right to update or revise this Privacy Policy from time to time to reflect changes in our data practices, new services offered on the platform, or updates to applicable law. When we make material changes to this Policy, we will notify registered players by posting a prominent notice on the ck44m platform and, where appropriate, by sending a notification to your registered email address at least 14 days before the changes take effect.

The effective date at the top of this Privacy Policy indicates when the current version was last updated. We encourage you to review this Policy periodically to stay informed about how ck44m protects your information. Your continued use of ck44m.app after a revised Privacy Policy has been posted constitutes your acceptance of the updated terms, to the extent permitted by applicable law.

If you disagree with any changes to this Privacy Policy, you have the right to close your account and request deletion of your personal data (subject to the mandatory retention periods described in Section 5 above). To initiate account closure, please contact [email protected] with the subject line "Account Closure Request".